How to Get a Refund on Steam Games

Hi there! Got stuck in Steam – Refund situation? Looking for how to get a refund on Steam Games? Ok, nothing to worry about, I am gonna help you with that on this How-to guide.

Well, as we know, Steam is the ultimate portal for playing, discussing and creating games. You can request a refund for almost any purchase on Steam – for any reason. Your PC may not meet the hardware requirements. Maybe you accidentally bought a game. Maybe you played the title for an hour and just did not like it. Or something else. Right?

It does not matter. Valve* will issue a refund on request via help.steampowered.com for any reason if the request is made within the required return period and in the case of games if the title has been played for less than two hours. Below you will find more information.

Even if you do not comply with the refund rules valve have described, you can still request a refund and they’ll take a look.

*Valve Corporation is an American video game developer, publisher, and distributor headquartered in Bellevue, Washington. It is the developer of the software distribution platform Steam and the series Half-Life, Counter-Strike, Portal, Day of Defeat, Team Fortress, Left 4 Dead and Dota. (Source – Wikipedia)

Within a week of approval, you will receive a full refund of your purchase price. You will receive a refund in Steam Wallet Balance or via the same payment method you used to make the purchase. If for whatever reason, Steam is unable to refund your original payment method, the full amount will be credited to your Steam Wallet. (Some payment methods via Steam in your region may not include the refund of purchase on the original payment method. Click here for a complete list.)

How to apply to get a refund on Stream

Upon request, Valve will issue a refund on help.steampowered.com for each title requested within 14 days of purchase and played for less than 2 hours. Even if you do not comply with our refund policy, you can submit a request and we will review it.

For more information and troubleshooting instructions for existing refund requests, see Valve’s Refund FAQ.

Step-By-Step Instructions

1. Navigate to Steam Help (help.steampowered.com) and log in with your Steam account.
2. After you have logged in, click on A Purchase.
3. Find the purchase you would like to refund and click on it. If your purchase is not listed, it falls too far outside of our refund window and is ineligible for a refund.
4. Select the problem you are having with the product.
5. Next, click I’d like to request a refund.
6. Fill out and submit the request form.
   Please click on the drop-down menu icon to select the Steam Wallet or the original payment method.
7. You should receive a confirmation email that your request was successfully submitted.

Where Refunds Apply

The Steam Refund offer is valid within two weeks of purchase and with less than two hours of gaming and software application time at the Steam Store. Here’s an overview of how refunds work for other types of purchases.

REFUNDS FOR DOWNLOADABLE CONTENT

(STEAM STORE CONTENT USED IN ANOTHER GAME OR SOFTWARE APPLICATION, “DLC”)

DLC got from the Steam Store will be reimbursed within fourteen days of purchase, and if the underlying title has been played less than two hours since the purchase of the DLC until the DLC has been consumed, modified or transferred. Please note that in some cases Steam cannot provide refunds for third-party DLCs (for example, if the DLC irreversibly increases a game character). These exceptions are clearly marked as non-refundable on the Store page prior to purchase.

REFUNDS ON PURCHASES IN THE GAME

Steam will grant a refund for in-game purchases within 48 hours of the purchase of all Valve-developed games unless the in-game item has been consumed, modified or transferred. Third-party developers have the option to activate refunds for items in the game under these terms. Steam will notify you at the time of purchase if the game developer has chosen to offer refunds for the in-game item you purchased. Otherwise, purchases made in non-Valve games will not be refunded via Steam.

REFUNDS FOR PRE-PURCHASED TITLES

If you purchase a song on Steam in advance (and pre-paid the song), you can request a refund anytime before the title is released. The average 14-day / 2-hour refund period also begins on the game’s release date.

STEAM WALLET REFUNDS

You can appeal a refund for Steam Wallet Balance within fourteen days of purchase if it was purchased on Steam and you did not use any of these funds.

STEAM HARDWARE

Within the period specified in the Hardware Refund Policy, you can request a refund for Steam hardware and accessories that you have purchased through Steam for any reason. You must return the hardware to us within fourteen (14) days of requesting the refund, in accordance with the instructions we give you. The Hardware Refund Policy provides detailed guidelines for the return and cancellation process for Steam hardware and accessories.

REFUNDS FOR BUNDLES

You can receive a full refund for each bundle purchased in the Steam Store, provided that none of the items in the bundle have been transferred and that the combined life of each item in the bundle is less than two hours. If a bundle contains an in-game item or non-refundable DLC, when you check out Steam you will be notified if the entire bundle is eligible for reimbursement.

PURCHASES OUTSIDE STEAM

The valve cannot provide refunds for purchases outside of Steam (such as CD keys or Steam Wallet cards purchased from third parties).

VAC BANS

If you have been suspended by VAC (the Valve Anti-Cheat System) for a game, you lose the right to refund this game.

VIDEO CONTENTS

We cannot offer refunds for video content on Steam (e.g., movies, short films, series, episodes, and tutorials) unless the video is included in a package with other (non-video) reimbursable content.

REFUNDS FOR GIFTS

Unredeemed gifts can be refunded within the usual 14-day / 2-hour refund period. Redeemed gifts can be reimbursed under the same conditions if the gift recipient initiates a refund. The amount used to buy the gift will be refunded to the original buyer.

ABUSE

Refunds are designed to eliminate the risk of buying Steam tracks – not to get free games. If we feel that you are abusing refunds, we may not offer them anymore. We do not consider it inappropriate to apply for a refund for a title purchased shortly before a sale, and then immediately buy that title back for the retail price.

How do I request to get a refund on steam?

All refund requests are processed through help.steampowered.com.

What can I request a refund for?

Valve will issue a refund for any title requested on help.steampowered.com within 14 days of purchase and played for less than 2 hours – including online, offline and shared library game time, Even if you do not comply with our refund policy, you can submit a request and we will review it.

Where is my refund? My refund has been approved, but more than 7 days have passed.

• It may take up to 7 days for approved refunds to appear in your account. However, refunds on international payment methods may take longer. If your refund is not displayed after 7 days, contact your bank directly and ask for any outstanding refunds on your account.
• Please note: If a refund request is approved within 24 hours of purchase, the original transaction will be canceled and the fee deducted from your bank statement. In this case, you will not see a balance on your account. This process can take up to 10 days – the waiting time for international payment methods may vary.
• Can you still not find your refund? Please check your recent purchase history. You may have used the balance to make another purchase!

Refund on Steam Games – FAQs

Q. I’ve tried to refund an older purchase from me, but it looks like I cannot. What can I do?

• Purchases made significantly outside the 14-day refund window cannot be refunded.

Q. My claim for reimbursement was rejected. Can I challenge this decision?

• If you believe there was an error processing your refund request, please send another request to help.steampowered.com. The request will be checked by another Valve employee.

Q. I bought a game before it went on sale. Can I get a refund and buy it back at the retail price?

• Yes.
• If you have not requested a refund yet, make sure the purchase is eligible and submit a request here.
• Please note that the processing of approved refunds can take up to 7 days.

Q. Is there a limit to the number of purchases I can claim for a refund?

• You can submit any number of refund requests for authorized purchases.
• If it turns out that you are abusing the refund system, we reserve the right to revoke access to this feature.

Q. When I refund a game, will my playtime and achievements be removed from my Steam Community profile?

• No, playtime and achievements will not be removed from your Steam Community profile. To learn more about the privacy of Steam Profile, click here.

To contact Steam Support for purchase issues or specific Steam error messages, you must visit the Steam website. To do this, click Help in the Steam Launcher and select Steam Support or navigate to https://help.steampowered.com/en/. From there, you can: Browse the Steam Knowledge Base.

FAQs

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